This policy details how Oovie Pty Limited ABN: 16 113 727 450 ("Oovie", "we", "us" or "our") handles personal information it collects. The policy also explains the key initiatives Oovie has taken to put into practice the requirements of the Privacy Act 1998, which implements the National Privacy Principles.
How and what information has Oovie collected?
We collect and hold information sourced from various people and groups including customers, partners, suppliers, employees, public authorities and other people we interact with day to day. The information may be collected in many ways including interaction with our website, correspondence with us, telephone calls to us etc. The type of information Oovie collects includes personal information such as names, addresses and other identifying data, financial information, shareholding information and information about use of our products and services.
What does Oovie do with this information?
Our purpose in collecting this information is to assist us to provide our products and services to those people and groups and to comply with our legal and other obligations.
The information we collect allows us to develop a better understanding of our customers, suppliers and partners needs. We may also collect and store information from employees in order to determine reasonable compliance with our human resources and employee policies.
What does Oovie do with customer information?
- Occasionally we might also use customer information for other purposes or share customer information with another organisation because:
- a customer has given us consent to do this;
- it is required by law;
- we consider it necessary to provide a customer or potential customer with a service and/or product or information regarding a service or product;
- we believe it necessary to implement our terms of service;
- it is necessary to protect the rights, property or personal safety of another customer, any member of the public or Oovie;
- the assets and operations of the oovie business (or part thereof) are being transferred to another party.
From time to time we may use the information collected to directly contact people or groups with marketing or advertising material. If this material is provided by electronic means you shall have the option to request that we refrain from providing you any further advertising or marketing material by contacting us via the unsubscribe function incorporated in email material.
Provision of personal and other information to other businesses by oovie
Except to assist us:
- supply information, products and services to our customers;
- comply with our legal obligations,
Sometimes we will use third party service providers to help us run aspects of our business efficiently, such as auditors, lawyers, couriers and computer security companies. To the extent that these service providers gain access to the personal information, they are covered by privacy rules that prevent them from keeping this information for themselves or using this information for any other purposes.
Oovie’s use of cookies on its web sites
Our website is designed to give you useful information about our products and services and we may use cookies to enhance the browsing experience. Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. We may also use cookies to measure our users' interest in different parts of our website. Cookies are useful to estimate the number of visitors to our website and determine overall traffic patterns.
If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you may not be able to take full advantage of the Oovie website.
Rights of access to the information kept by Oovie
If at any time you want to know what personal information Oovie holds about you, you are welcome to request a copy of the personal information we may hold by contacting our Privacy Officer in writing. We aim to respond to most requests within 15 days, or if the request is more detailed, within 30 days. A reasonable charge may be payable for more detailed requests to cover the cost of searching and copying the information. In order to ensure the information is being provided to the correct person Oovie will require a driver’s licence, passport or other official photo identification to prove identity.
How can I update information held by Oovie?
If at any time you wish to change personal information that is inaccurate or out of date, please contact us and we will amend this record unless we need to keep a copy of the previous information for legal or service reasons.
Again in order to ensure the information being corrected is requested by the correct person we will require a driver’s license, passport or other official photo identification to prove identity
Is the information Oovie has about me secure?
We aim to take all reasonable steps to keep any personal information we hold secure. Much of the information is stored on secure servers that are protected in access-controlled facilities. Our employees are required to respect the privacy and confidentiality of customer information.
Unfortunately, we are unable to guarantee that personal information is always secure. For example, data accessible or sent over the internet is never 100% secure. Therefore we cannot be held liable for losses which may be suffered by you, arising from unauthorised access to your personal information held by us.
What happens to my information if I enter it on a different website linked to the Oovie site?
Sometimes we may provide links from our website to other third party websites. Non-Oovie linked sites are not under our control, so we will not be held responsible for the conduct of companies linked to our website. Before you enter information on to those sites, we encourage you to look at their Privacy Policy and terms and conditions.
Does Oovie have information on people other than customers?
Most of the personal information that we collect concerns our customers. But we may also keep information about people who have expressed an interest in our services, such as by making an enquiry or asking us to contact them at a particular future time. This policy applies to those people as well.
What if ownership of the Oovie business changes?
In the event that ownership of part or all of the Oovie business changes, all information will be transferred to the new owner of the business.
What to do if you have a problem, question or complaint?
If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please call our Privacy Officer on 1300 656 893
If we become aware of any ongoing concerns or problems with personal information, Oovie will take these issues seriously and work to address these concerns.
If we do not resolve a privacy problem to your satisfaction, you have the option to take a complaint further by contacting the Federal Privacy Commissioner's office on 1300 363 992, or visiting www.privacy.gov.au.
Future changes to Privacy Policy
From time to time, our policies will be reviewed and may be revised. We reserve the right to change our privacy policy at any time and notify you by posting an updated version of the policy on our website.
The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.
